FAQs
How quickly do you process orders? Orders are processed within 1-2 business days. Anything placed after 4:00 PM (CST) moves to the next business day.
What are the delivery timeframes? Standard shipping takes 5–8 business days, and Express arrives in 2–3 business days after shipment.
How much does shipping cost? Standard is $7.99 (free over $170), and Express is $15.00.
Is international shipping available? Not currently — we ship within the United States only.
Do you deliver to PO Boxes? Not at this time; a residential or business address is required.
Where can I track my order? You'll receive a tracking link by email once your order ships, and you can also check status anytime through our website's tracking tool.
My order says delivered, but I never received it. What do I do? Email us at info@deidasfashion.shop within 5 days and we'll help resolve it with the carrier.
What's the return window? You have 30 days from delivery, provided the item is unworn with tags and packaging intact.
What items are excluded from returns? Final sale items, clearance products, and gifted orders can't be returned.
Can I exchange for a different size? We don't offer general exchanges, so please review sizing carefully before ordering. Errors on our end are corrected free of charge.
Do I need to pay for return shipping? No — approved returns come with a free prepaid shipping label.
How do I begin a return? Submit a request through our Return Center with your order details and photos if applicable. We'll follow up with an approval and your prepaid label.
How long until I get refunded? Refunds are issued within 7 business days after your return is received and inspected.
Can sale items be refunded in cash? Sale and discounted purchases are eligible for store credit only.
What if I received a damaged or wrong item? Submit photos through our Return Center — if the error was ours, we'll send a free replacement or refund.
My refund hasn't arrived yet — what now? Check with your bank first, as processing can take time on their end. Still missing? Reach out to our support team.
What payment methods are accepted? Visa, Mastercard, American Express, Discover, Diners Club, and JCB.
What currency are prices shown in? All prices are in US Dollars.
When is my card charged? At the time your order is placed, not when it ships.
Is my payment information secure? Yes — all transactions run through an encrypted, PCI-DSS compliant system, and we don't store full card details.
Why was my order flagged for review? Certain orders are reviewed manually for fraud protection. We'll contact you if any details are needed.
What if my payment is declined? Try verifying your card details or using an alternative payment method. Contact support if the issue continues.